We live in a world where things are constantly changing. Digital transformation is taking place all across the globe. It is a phenomenon occurring as it is impacting all aspects of life. This revolution is also applicable to IT Service Management. The ITSM Software or the ITSM tools that are employed are getting extremely sophisticated. For any digital business transformation is required in order to stay relevant. In order to sustain their business they need to model the ITSM in lines with digital transformation. Digital transformation optimizes business in the best possible ways by keeping your customers happy. You can achieve that by helping your employees function better. All this can be made into reality by ITSM. Further digital transformation makes the process all the more valuable and now in certain cases it is indispensable.
Follow these steps to bring about digital transformation
Plan the change – You should know why you need the digital change in the first place. After you ascertain your needs to bring in the transformation, make sure you have the resources to back it with. Keep organizational groups together while bringing about the change, it will contribute positively to more productivity. Once the requirement of the change is fulfilled and you are sure of the available resources, infuse change ideals amongst the organizational culture, so that the employees become more and more receptive to any change in the coming times. Making plans and getting them pre-approved by concerned authority is always a must do.
Lay down the objectives – While you are planning, take into account what are the changes you want. Also ascertain what and how those changes can contribute to the growth and development of the company or organization in concern. Also, take a good look at how certain unavoidable requirements get addressed while the unnecessary ones are not pursued. Address the issues and challenges the organization is facing. Keeping that in mind design the digital transformation that you are thinking of bringing in. Do sectional transformation rather than bringing comprehensive changes. Making piecemeal changes is also not advisory. Even while executing little changes keep the bigger picture of your company in mind and its brand image.
Automate ITSM – When you are approaching to automate ITSM or bringing about a digital transformation make sure you fully understand the changes will bring. Prepare your employees well. Arm and enhance their knowledge by giving them adequate training. Be ready to get empowered by the necessary tools and technology that will bring in the digital transformation. Once the change has occurred or is setting in, make sure all employees have a good grasp of the technology in question. Arrange for workshops, send your employees for participating in conferences in order to gain upper-hand with the navigability and different aspects of the use of the automation process. Adopt a similar platform that your employees are used to, do not get too involved in the automation tools. Prepare the company based on the limits and scope of the digital transformation that is about to set in.
ITSM as an enabler – ITSM is not a different aspect altogether from your organization. It is very much a part of the business you are conducting. The best way to bring any digital transformation is by making the integration smoother. It can be achieved if goals are looked in. the business and ITSM have the same goals and objectives and all should work together in making the entire organization work. This approach will truly revolutionize the process of digital transformation.
Constant endeavor – You must understand that digital transformation even when it comes to ITSM is not a one-time thing. It should happen at regular intervals or as and when a requirement arises. This will keep things in order and bring a logical sequence into the functioning of ITSM and maintain harmony even when new and upgraded ITSM tools come into use. New tools are being developed on a regular basis which helps the ITSM in great ways. Mobile device management or enterprise mobility management are certain challenges that ITSM without digital transformation may face. In such cases they have to sort to new tools as fast as possible. Thus agility and a constant lookout and integration of digital transformation followed by upgradation become a must for most companies.
Lead by example – The management and the administration should integrate as much digital transformation as possible in order to set an example to the peers and subordinates alike. More and more use of it by the management will encourage the rest of the staff to follow suit. The leaders should try to not differentiate the IT aspect from the rest of the business. That way they will be able to address the reluctance many employees have to adopt new features brought in by the change. The need for the changes that are getting incorporated should be clearly communicated. That will ensure better understanding and adoption of such changes.
Digital transformation is typically aimed at dealing with improving customer experience situations. They also are supposed to optimize the scope of business by bringing in considerable agility into operation functions. They empower the workforce and help them function better. They bring in a more comprehensive and integrated solution framework better suited and adaptable to the changing needs of the business.
SOURCES
https://enterprisersproject.com/what-is-digital-transformation
http://www.apmdigest.com/itsm-is-important-to-digital-transformation
https://itsm.tools/2017/05/25/digital-transformation-basics-itsm-pros/