A business phone system is a progressive calling mesh and network which is structured to enhance communications and interactions for minor and major corporate organizations – and everything in between. This system is also known as an office telephone system, because it is designed specifically to handle all intricate and complicated business requirements, such as client service representation, customer service calls, directing of calls to get to the correct person also known as call routing, etc. In simpler words, we can say that office phone systems have competencies that go far beyond what you would find on a simple residential telephone system.

There are various different kinds of telephone systems used by small offices, such as VoIP, PBX, NEC and Cloud-bases systems, etc.



Private Branch Exchange, or PBX as we commonly know it these days, is said to be the largest collection of telephones in an office telephone system. It concentrates on the tasks of swapping phone lines and call routing in an office. The main difference between PBX and other business phone systems is that in other systems, the phones are connected directly to the lines; and in PBX, the calls are assigned to lines automatically because they are connected to the PBX system.

Compared to the past, when the task of switching lines was controlled manually by a person, in a system called Private Manual Branch Exchange (PMBX), these days this task is done automatically. This automated version is called Private Automatic Branch Exchange (PABX), and this automation makes the PABX system much more convenient to use.

The average cost of for a PBX system is approximately $1,000 per employee. Users of PBX system can communicate within their company i.e. internally, and with the outside world i.e. externally, by using various communication channels such as ISDN, Voice over IP, or analog, etc.

Some effective features provided by a PBX telephone system are:

  • Transferring calls
  • Voicemail
  • Call recording
  • IVRs
  • Call queuing
  • Caller ID Blocking
  • Do Not Disturb
  • Instant Messaging
  • Internet Fax, etc.



NEC, a Japanese multinational provider of IT services and products, is one of today’s leading and longest-running supplier of telephone systems and related networking and computing equipment and infrastructure. Businesses today demand effective, faultless communication, rapid decision-making and client responsiveness on a large scale. NEC telephone system brings together and incorporates technology and expertise to design the ICT-enabled society of tomorrow.

A whole NEC office system costs approximately $2,500. But a small office phone system costs around $1,000-$2,000. Some benefits provided by investing in NEC are lowered cost, remarkable remote and home office abilities, increased productivity and efficiency, better customer sand client service, etc. The special thing about some NEC phone series is that they offer a solution that lets workers handle all communications on any device of their choice.

NEC systems provide:

  • SL Desktop Suite
  • Mobile connectivity
  • Enhanced voicemail
  • Networking
  • Future solutions
  • Security
  • Investment protection
  • Efficient management, etc.



If you’re looking to invest in a telephone system for your organization, PBX and NEC systems are most recommended.