Waiting on your technician to show up and fix a problem is frustrating enough – but how about when they don’t show up at the appointment time, or at all? How many times will you let this happen before you find a Fort Lauderdale IT support company that will follow through on what they tell you, and actually show up to fix your problems?
“No call, no shows” happen a lot more often than they should.
You probably remember the term from your first job. Minimum wage, service industry, long hours. It wasn’t glamorous, but it was work, right?
You were probably told that a “no call, no show” (that is, absence from the workforce without notifying your employer) was unacceptable, or at best, that you get three strikes before your out.
The question is – if it’s unacceptable for first-time employees entering the workforce to do this, then why do you keep letting your technician, and your IT support company as a whole, get away with it?
Is Your IT Support Absent?
How many times have you arranged for a technician to show up that, in the end, didn’t?
No matter how long you waited, at what point did you call your IT support company again to find out where your technician was, and when to expect him?
How many times do you think it’s acceptable for this to happen?
The fact is that, the more you let them get away with it, the more likely it is to keep happening. They really only have to be there on time often enough to ensure you don’t decide to take your business elsewhere.
That’s why it’s your responsibility to hold your IT support to task – or to find a more reliable one.
The Most Important Question To Ask Your IT Company…
What can you guarantee?
If they’re being realistic, they won’t be able to guarantee too much. No one can guarantee that your computers will never fail. No one can guarantee that you won’t get targeted by cybercriminals. These things are all outside of their control – there are simply too many variables.
But you know what they can control? Their level and quality of service.
That’s why you should be double-checking that they’ll answer your calls. That they’ll fix your problems in a timely manner. That they’ll actually show up when you book an appointment.
Whatever company you work with should offer managed services with service-level guarantees. Their SLA should include this as well as information about how you’ll be compensated if they continually show up late, or if they don’t meet the standards detailed in the SLA.
The whole point of Managed IT Services is that you have someone else to handle network and computer problems. As with all service providers, some are just better at their jobs than others. Make sure your IT Company believes in staying proactive. You need a company that will stay on top of all the latest threats so that you don’t have to worry about them.
This is why the Palindrome Consulting team is proud to deliver instant acknowledgment of reported issues. We follow that up with a 1-hour guarantee for remote support and a 2-hour guarantee for on-site support in the Miami-Dade and Broward County areas. And that’s backed up by a money-back guarantee – if you’re not satisfied with our speed of response and quality of service in the first 30 days, you’ll get your money back.
No matter what question you have that needs expert IT support & consulting, or regardless of any support request you make that needs a quick answer, we will immediately respond and arrange support in a timely manner.
Join the many successful businesses that get unparalleled timely support from their IT company – whether they’re looking for IT support when an issue arises or IT consulting when a change is on the horizon.
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