Technology has been advancing rapidly over the past few years, and it’s found its way into our businesses and daily work life. It’s hard to imagine how work would be without the power to send an email. More companies are now opting to integrate newer technology as a method of secure communication. If you want to know the impact technology can have on your business and the efficiency of your communication, keep reading.
Enhanced Collaboration
Firstly, technology can be the perfect tool to allow everyone to work together. Previously when multiple employees wish to work on the same document, they’d have to do so at different times and make sure that they work from the latest version. However, if you have all your files saved on a cloud platform, anyone who has access can work on the file in real-time, no matter how many people are accessing the document. This also cuts down any margin for error, as you can be certain that you’re working from the latest, correct document.
Save Time
If you think about the amount of time that’s wasted each day travelling to and from meetings, you might realise just how many precious work hours aren’t being utilised. This isn’t the fault of the meeting attendees, as the meetings can be necessary, but travelling during work hours can shorten the day massively. Holding meetings virtually can be just as good, if not more so, than meeting face-to-face. You can collaborate easier than ever if you use business communication platforms as they allow you to share your screen so you can work on documents during the meeting. Rather than taking notes of what you’re going to do afterward, you can get on with it right there and then. If you start using technology, you can eliminate this need for travel and save way more time so you can have less disruption to the day.
Technology also cuts down the time you spend waiting for responses to calls and emails. Instead of trying to call someone and hoping they’re by their desk, you can easily see their online status and pop them a message beforehand. This stops you from calling multiple times, just for it to go to voice mail. It’s also great for external communication as well, as a lot of business communication tools allow third-party attendees to join meetings, so you can hold virtual meetings with clients easily.
Increased Productivity
Technology can help reduce disruption to your day immensely. By removing the need to continuously call people or wait for email responses, you can message people instantly and get faster replies. Making use of a cloud platform can also boost productivity as it allows you to have access to what you need, whenever you need as long as you have an internet connection. By getting rid of common interruptions, you can really improve your entire business’s productivity.
Save Money
Technology tends to either be bought outright, or you pay a yearly license for it. Although it may be an upfront expense, the savings you’ll make in the long run are worth it. Implementing a communication tool will mean employees no longer need to travel for meetings, cutting out any expenses that usually occur. You can also stop unnecessary phone calls that cost the business more than they should, as technology allows you to speak to anyone at any time no matter where they are on the globe. The amount of money you can save just by making use of technology is amazing.
Stronger Connection
Working remotely can have some negative effects on communication and some staff could feel isolated. To combat this, try making use of technology so that employees can still feel connected even when they’re far apart. This is particularly important if you have anyone new join the business remotely. They might find it hard to establish working relationships with their colleagues without an effective way to communicate and this can have detrimental results on their work.
Improved Customer Journey
Technology doesn’t just have to benefit the internal parts of your business; it can also be great for external communication too. Nowadays, customers love things to be done digitally as it usually means things are done a lot quicker. People don’t want to be waiting on hold for hours and this can lead to more complaints than there should be. However, implementing customer communication technology can be the solution to a lot of problems. It makes your business more accessible than ever, so if people aren’t able to call during your opening hours, they can still get in touch, even if the response isn’t instant. This improved customer experience can be really beneficial for your business and help it grow even further.
Technology can be a fantastic tool in many different ways. Improving your communication internally and externally and saving money are some of the biggest changes you’ll see if you make use of the array of tools out there. Don’t be afraid to try something new and you’ll soon see the benefits it could bring to your business.