Stated simply, a cloud telephone system is a phone line over a cloud network. This means that you can make or receive a phone call as long as you’re connected to the internet. One of the biggest advantages of this system is its flexibility and ease-of-use. Businesses today can communicate with their clients without being burdened by the hassle (or expense) of telecommunication infrastructure. Many companies are now shifting their resources towards a cloud phone system 1800 numbers because it’s easy to set up, more efficient to use, and incredibly cost-effective.
What is it?
It’s a landline that’s with you no matter where you go. It has become all the more important for businesses today to be connected with their clients no matter where they are in the world. The shift from analog landlines into digital ones is something that has been happening for years, though its popularity has recently increased due to many people seeing the advantages of a cloud-based phone.
When VoIP became popular, more businesses decided to shift their traditional telephone systems into a digital one. Nevertheless, they still had to buy their VoIP system, along with miscellaneous expenses including the hardware, security applications, and even custom configurations to operate it properly. The expenses, though affordable when taken individually, do eventually pile up and may become more expensive in the long run.
Cloud telephone systems eliminate this by transferring physical landline into the internet. A third-party provider enables businesses to use a phone through their cloud services, consequently cutting down costs.
Why use it?
Initially, many businesses were hesitant to transfer their phones over to a cloud for security reasons. There remained the old, though still prevalent, the misconception that data over a cloud can be easily stolen or misused. However, as technology improved, so too did the security features of cloud telephone services. Vendors can provide high-quality, reliable, and secure connections.
Other benefits of a cloud telephone service include:
It’s affordable in the long run
A cloud telephone system saves money on costs including monthly bills, maintenance, and security. Remember that since everything is on a cloud, you don’t have to worry about equipment breaking down or having glitches. You also don’t have to think about renewing software licenses or having to hire experts to manage your phone system.
In fact, once the system is set up, you simply manage it through an online dashboard.
Vendors ensure the safety of your data. This is great for small- to medium-sized enterprises who don’t have access to their own IT team. Third-party providers ensure that their cloud system works and is safe. It works both ways for this one — you need to have a secure space for your data and the vendor needs to provide great service to keep you as a customer.
It’s easy to use
You don’t have to have the extensive technical knowledge to use a cloud telephone system. You simply have to know the basics of your dashboard. Remember that your third-party provider manages the system so everything from the set-up to daily checks is done automatically. This simplifies your business processes and allows you to focus your energies on other aspects of your brand.
Unlike traditional landlines, a cloud system is incredibly feature-rich. From creating a distinctive ringtone to crafting a better blocklist, this system allows you to build a better communications line for your business.
The best part? Many vendors customize their packages to give you a personalized system. A great suggestion would be to work with your chosen vendor and choose the features that are best suited for you.
Perhaps one of the greatest advantages of a cloud telephone system is its mobility. When you use one, all your offices become consolidated into one business entity. This becomes extremely useful when your company has employees from all over the world or hires a few remote workers. As long as you are connected to the internet, you can make and receive phone calls regardless of location. A cloud telephone system unites geographically dispersed offices into a unified phone system.
It improves your bottom line
Having a unified form of communication can’t be overestimated or overstated. It’s not only about being able to work with your team better, but how you can deal with your customers. When you can reach out to your customers immediately, you dramatically improve their perception of you and the services or products you’re providing. While other factors contribute to sales conversion, a unified communication line is a simple yet effective way to improve customer satisfaction and strengthen brand image.
With so many benefits to consider, it may seem a bit overwhelming at first. How do you start? What do you need? Telnum.net helps businesses begin their journey by providing them customized packages for their specific needs and goals.