NetSuite and Salesforce are market leaders that companies rely on to meet their sales, marketing and even operational needs. Both systems are industry leaders that help various levels understand customers better, craft solutions, and grow their business.
Top Oracle consultants, SoftArt Solutions compares these two resources.
What Are the Similarities and Differences Between Netsuite and Salesforce?
Netsuite still targets mainly small to midsize businesses, whereas Salesforce provides enterprise-level services for companies of all sizes. Both are mature products that have evolved to meet the needs of various clients. These systems started out in the cloud rather than adapting to cloud-based computing as other providers had to do.
Netsuite has expanded and is now scalable to larger enterprises that need inventory and other ERP solutions in addition to CRM tools. The Salesforce ecosystem has generated other functions, such as financial tools, through third-party partners. This has led to an augmented offering that complements the core CRM and sales focus of the original product.
Both systems have a fragmented network of value-added resellers, and there’s room for improvement in how the companies manage their ecosystems. Netsuite does a lot of its implementations in-house. That means that setups are handled in a call center environment in scheduled timeframes. However, a lot of customers need a lot more hand-holding than that.
That’s where MSPs such as BC Networks come into play. Before you decide which tool works better, it’s important to map out your processes and figure out how technology can help you accomplish your goals.
Netsuite is now owned by Oracle, so the need for well-vetted, reliable partners may be addressed in the near future. For now, it may be left up to companies to choose their support and implementation partners wisely.
How Can You Choose the Right Platform for Your Organization?
There is a continuum that ranges from 100% flexibility to a cookie-cutter environment with little room for customization. Both Salesforce and Netsuite fall midrange on that scale but lean towards different ends of it.
Salesforce is considered more flexible and nimble due to the ability to pick and choose add-on modules managed by other companies in the Salesforce ecosystem. NetSuite is scalable and consistent and works best for companies that need a cookie-cutter approach in terms of scalability and standardization.
How Robust and Mature Is Your In-house IT?
If you have a sophisticated internal IT team, then you can handle Salesforce’s array of third-party apps that require a lot of configuration. On the other hand, if you don’t have a lot of IT capability and don’t want to build it, NetSuite is easier to maintain and doesn’t require a lot of integration.
Are You a Sales or Supply Chain-Oriented Business?
Salesforce, designed with CRM and Sales in mind, is uniquely suited for sales-oriented companies. If you’re looking for production efficiency and overall value proposition for your supply chain management, Netsuite might be a better fit. Feel free to reach out for help from BC Networks for an honest evaluation of which solution is right for your company.
What’s the Difference in Terms of Integration?
NetSuite has all the tools you need — ERP, CRM, marketing and automation — right out of the box and has been compared to a Swiss Army knife. This saves a lot of integration expense and headache.
Salesforce only comes standard with the CRM. Other functions must be integrated via Sage, Dynamics GP and other ERPs. These tools can operate on the same level as NetSuite, but only if properly integrated.
Comparing Netsuite to Salesforce involves a thoughtful look at your current environment. SoftArt Solutions can assess your needs and make a product recommendation. Visit https://www.softartsolutionsinc.com.