When a business begins to grow, we realize that the tools that brought initial success no longer work. Even though revenue is increasing rapidly, the challenges keep up. The number of tasks becomes so big that the old team can’t deal with them. This is a typical crisis that many entrepreneurs face.

If you want to transform your business, you can’t do without automating processes. They can help to scale your company and make your SME really big. The automation center of excellence (CoE) is a tool that can make a huge difference and help your business grow. Read in this article the role of this formation and its main benefits.

What is an Automation CoE?

An Automation CoE is a group of people who are in charge of automating routine tasks in your company. They incorporate the functions of brainstorming, planning, designing new ideas, and developing solutions. The team is closely cooperating with other departments to understand the needs and goals. CoE is a company within a company. Its goal is to launch automated processes and become a catalyst for the growth of your enterprise.

The work of the center doesn’t end with developing tools and coming up with solutions. New methods aren’t easy to implement. At times, employees refuse to accept innovation, so CoE must facilitate this transition. They explain the best ways to work with automation tools and sometimes provide training to the company’s staff.

Last but not least, the center of excellence controls the implementation and checks how well it is going. The team collects feedback and looks for ways to improve the performance. This is a never-ending loop that has to work in all medium and large companies.

Why does your business need a CoE?

It may seem that a business owner can delegate automation implementation to existing staff. But this can be a great mistake. People are used to working in a certain way, so they may resist changes. Moreover, they’ll be overloaded with double work. The role of automation CoE is to help transform the business without creating stress among personnel. It provides a smooth transition. Here are the reasons why CoE is a must:

Overall strategy. The CoE analyses all the processes in a company, so it can develop a holistic plan for bringing automation to life.

Quality control. The effectiveness of automation can be determined by certain KPIs. A CoE is responsible for these indicators, so it ensures the quality of every change, related to making manual processes automated.

Work efficiency. As automation saves time drastically, the company can produce more services and goods with the same personnel.

Adaptation to changes. As a business grows, automation tools don’t stay put. They must adapt to new circumstances and transform with increasing scale. The CoE is a department that keeps an eye on this adaptation.

Business thrives when every employee is in the right place. Therefore, planning automation and developing appropriate tools should be carried out by experts who are fully in charge of this part of the work.

Business transformations that are driven by CoE

An automation CoE should closely cooperate with other departments to make sure that their work is aligned with the company’s business plan. When the collaboration is successful, the company and customers get huge benefits. How specifically your business is going to transform? Here are a few points:

The culture of constant improvement. A CoE helps to build a sustainable company that is self-regulating its growth. The employees understand that the processes are going to change, so they start looking to use new technologies.

Better service. People are prone to making mistakes. Automated processes are performed by machines and algorithms, so they are always flawless. This makes sure that the quality of services improves.

More creativity and innovations. Automation removes boring and repetitive tasks, so employees can focus on something more creative. And this leads to better solutions and innovations.

Conclusion

Establishing a CoE isn’t an easy task, but failing to do it may cause stagnation and even fading of your business. On the contrary, the new department responsible for automation will bring a lot of novelty to your company. The most important thing to keep in mind is that the CoE provides long-term changes and helps to build a sustainable enterprise. It shows the way to a successful future and bigger achievements for you and your team!