As consumers, we use a huge number of goods and services which make living our daily lives easier. As long as these are working properly, we hardly realise the number of people involved in providing us the service. The issue arises when we have a problem with any of the consumer goods or services that we use and we have to lodge a complaint with the service providers or sellers.
We place the call to lodge the complaint and are most often put-on hold for a long time which may extend to hours sometimes. New age businesses are trying to do away with this hassle for their customers and having a chat service has proven to be a great step ahead in sorting out this problem.
Electricity and gas providers, Scottish Power Company has adapted the chat service for effective communication of issues faced by their customers.
Read on to find out how such chat services work and how can you use the next time you face an issue with a good or service you are using.
The procedure for Scottish power complaints is easy. All you have to do is follow a simple three-step procedure.
- The first step is to get in touch with the customer service. To do this, you can just use the chat option which is generally available on the company’s official website. But before you start the chat with an executive from the company you can go through the forums on the website where you will find a number of customers voicing their complaints and getting solutions from other users who may have faced similar complaints. If your issue is not resolved with the answers you find on these forums then you must use the chat option.
Most businesses have specific timings for when their chat option is available. So, you must find those out first. Many websites like UK complaints are directories of customer service numbers. You can look up here for contact details of the business whose product or service you are having issues with.
- Once you open a chat window, the customer service executive will try to solve your issue as soon as possible. But in case they are unable to do so then your issue will be passed on to a complaint handling specialist. This transfer to a complaint handling specialist will be communicated to you and every step till the resolution of the issue will be informed to you. Finally, when the issue is resolved then you will receive a complaints resolution receipt.
- If you are unhappy with this resolution then you can take it up to the director. For this you have to fill out a form on their website. The details of the website can also be found on UK complaints. The director will get in touch with you within a day or two.
You must provide your complaint reference number here so that it can be used to communicate with you and classify your issue according to the kind of assistance you need.
After this has been done, resolving your issue should be easy. Lastly, after your issue has been solved to your satisfaction, companies like Scottish power complaints ask for your suggestions to improve their service.
To Conclude
Businesses are doing their best to be more customer-friendly and provide for their customers a seamless experience if they have any trouble with the product or service they are using. A simple three-step procedure has won over the customers who would have to waste their precious time on the phone trying to get in touch with a customer service executive who could assist them with issues they were facing. The forums on the websites are also an added advantage that makes things easier for customers. So, more and more businesses are transitioning to using chat services to resolve customer issues.